book
The Managed Heart: Commercialization of Human Feeling
Hochschild, Arlie Russell. The Managed Heart: Commercialization of Human Feeling. Berkeley: University of California Press, 1983.
Why this matters here
Hochschild’s The Managed Heart analyzes emotional labor—how service work commercializes feeling and makes managed affect part of the job. Why Collaboration Is So Hard extends that insight to the person who keeps the spreadsheet: remembering and care mix until reliability becomes a resource others consume without seeing. Hochschild studies commercialized feeling; the book asks what withdrawal means after someone’s unnoticed care work has held the group together.
