book
Public Management Reform: A Comparative Analysis
Pollitt, Christopher, and Geert Bouckaert. Public Management Reform: A Comparative Analysis. 3rd ed. Oxford: Oxford University Press, 2017.
Why this matters here
Pollitt and Bouckaert's comparative analysis of public management reform examines performance regimes, KPI oversight, and the limits of implementation across jurisdictions. Coupling extends that pattern beyond software: measurement can improve visibility while frontline agencies remain unable to redesign the structures producing poor outcomes—reporting as governance theater when learning stays weak.
