article
Guidelines for Human-AI Interaction.
Amershi, Saleema, et al. "Guidelines for Human-AI Interaction." Proceedings of the 2019 CHI Conference on Human Factors in Computing Systems, paper 3. https://doi.org/10.1145/3290605.3300233.
Why this matters here
These guidelines explore how AI systems can communicate capabilities and limitations and support people when expectations fail. Coupling takes the question beyond interface design: when people depend on a system, can they still see its consequences, provide feedback, and correct its course?
