book
Site Reliability Engineering: How Google Runs Production Systems
Beyer, Betsy, Chris Jones, Jennifer Petoff, and Niall Richard Murphy, eds. Site Reliability Engineering: How Google Runs Production Systems. Sebastopol, CA: O'Reilly Media, 2016.
Why this matters here
The SRE handbook treats incidents as prompts to improve detection, deployment, and rollback—not only to restore service once. Coupling uses the pager loop to show operational coupling returning: the valuable work is making the next failure cheaper to see and reverse.
