Managing the Unexpected: Resilient Performance in an Age of Uncertainty

Why this matters here

Weick and Sutcliffe’s Managing the Unexpected develops high-reliability practices—preoccupation with failure, deference to expertise, near-miss attention—for resilient performance under uncertainty. The Discipline of Uncertainty cites that near-miss/drift vocabulary as a frame that once let people name discomfort without contempt; when such frames fracture, what is lost is orientation that revision is still allowed.